WHAT YOU CAN EXPECT FROM US
We live in a fast moving world when sometimes common courtesy is quickly forgotten. You won’t find that happening at De Freitas & Ryan as we are most appreciative of our wonderful customer base of quality tenants.
We act on things straight away, we ring you back and we do all things necessary to ensure that your association with our company is the best it can be. The fact that a lot of our property owners were previously tenants of De Freitas & Ryan speaks for itself.
Connect Now – www.connectnow.com.au
Can assist you in connecting your services with just one phone call.
The following trades people are authorised on behalf of De Freitas & Ryan to carry out urgent repairs after hours, should you not be able to contact your property manager:
Property Plumbing call Ben on 0404 481 484 or Ricky on 0401 939 332
Excellence Electrical call Joel on 0413 082 586
Sherwood Lock and Key Service call John on 0412024918
V.I.P. Carpet Cleaning call Sean on 0411 885 514
Please note, no other tradesperson’s invoices for urgent repairs will be accepted by the landlord unless by consent of the landlord or De Freitas & Ryan. Should you contact a specified tradesperson after hours we would appreciate it if you emailed a description of the urgent repair and outline the action you took prior to contacting the tradesperson to email@example.com. Please also contact our office at the first available business hours to discuss on (08) 9499 6000.
Depending on the type of tenancy you have, whether it be a fixed term lease or a periodical tenancy, if you contact our office we will forward to you a guide to assist you in finalising the tenancy.
TENANT FREQUENTLY ASKED QUESTIONS
What is the best way to communicate with my property manager?
You will have a specified property manager who you deal with and who is there to assist you in every way. Please don’t hesitate to phone, email, text, write or simply drop into our office.
How do I report maintenance?
Preferably use our maintenance request form or simply contact your property manager.
What is considered as fair wear and tear?
It is interesting to note that these few words are often at the height of tenancy disputes and yet amazingly so there is no definition of fair wear and tear in the Residential Tenancy Act or the Judiciary with the Magistrates Court.
So after being in the industry for many years , our directors Miguel De Freitas and Rod Ryan decided to formulate their own definition of fair wear and tear in an endeavour to have both owners and tenants know what is expected in relation to the condition of property at final vacate inspections. Our definition is as follows:
Wear and tear is damage that naturally and inevitably occurs as a result of natural forces (e.g sunlight and rain) normal wear, normal usage and ageing. Wear and tear is a form of depreciation over time, which occurs even when an item is used correctly and with care and proper maintenance.
How long do I have to wait to get my bond back?
It is important to ensure that when you are vacating you follow our final inspection checklist and leave the property in a clean and tidy condition and in accordance with the original condition report. This will ensure a speedy refund of your bond.
How much notice do I have to give if I am on a periodical tenancy?
You are required to give 21 days notice in writing.
How much notice do I have to give that I will be vacating at the end of my fixed term tenancy?
You are required to give 30 days notice.
If I’m on a periodical lease how much notice do I get to move out if possession of the property is required?
You have to be given 60 days notice, unless the property has been sold and then we are required to give you 30 days notice.
What if I need to move out earlier than the lease expiry?
This is known as a “break lease” situation. You will be required to formally obtain agreement from the property owner to break the lease. Should that be the case you will then have to pay rental until a new suitable tenant is secured and any associated leasing costs. We will endeavour to assist in every way we can.